Office (404) 964-8355
Hours M-F 8AM-8PM ET
THE SHIP IN A BOTTLE
Glade - Dawsonville, GA 30534
We cannot make refunds for Cutlasses and Swords that have been engraved.
Any stock item that you are not completely satisfied with may be returned within 30 days from the date of purchase for a full refund of the purchase price, and any taxes paid. The customer is responsible for the return shipping fees. A 10% restocking fee will be charged on Cutlasses and Swords.
Please note that our return policy excludes full refunds on custom orders and items with personal engraving. Lanyards, bell ropes, rope work, custom length hammocks and models are considered custom merchandise. If you are dissatisfied with your custom purchase, please contact us directly to give us the opportunity to resolve the problem. Prices paid for custom purchases are non-refundable. Our reasoning, is that it can take months to build a model for example. Generally, the model of your choice may not be of specific interest on the market and resale can be extremely difficult. A partial refund may be considered on a case by case basis. Refunds cannot be given for Swords and Cutlasses with personal engraving. Thank you for understanding.
With the exception of engraved swords and cutlasses, you may cancel you order within 24 hours from the time and date of your purchase. For engraved swords and cutlasses, all sales are final.
Thank you for your patronage.
Customer Service - (404) 964-8355 email@example.com